To cancel, raise a request from your trip hub or reply to your booking confirmation. Tell us the booking reference and we will confirm in writing before anything is processed.
What is refundable depends on the cancellation terms attached to your specific tour and how close to departure you are — those terms are shown on the tour page and in your confirmation. We do not apply a single blanket policy across every trip, because a chartered departure and a flexible city break genuinely differ.
Approved refunds return to the original payment method. Bank timelines vary, so allow several working days after we confirm.